WCS Managed Services Provider (MSP) Pricing for Desktop and Server Support
Stop worrying about IT repair costs and start receiving reliable and timely service for your entire network! Never think "what is this going to cost?" Let WCS put your mind at ease through managed services. We can proactively monitor your systems, servers, workstations and network infrastructure to identify issues and address them before they cause problems for your business. WCS is also able to provide this service with a single monthly support cost for your individual computer up to a business network. This includes servers, workstations, laptops, printers, switches, routers ... EVERYTHING. To obtain support you simply sign up and list the amount of equipment you need to have covered. Once this is complete you immediately begin receiving support and enjoy the confidence that you have WCS on your team. Basic computer network support at a flat rate is easy to fit into the monthly budget and helps keep repair costs down. Here is how our system works:
Our certified staff installs a small agent program on your PCs and servers. This agent securely connects your system to the Network Operation Center that is owned and operated by WCS.
Our staff then gathers information about the providers you work with including your software providers, Internet providers, hosting companies, etc. The team at WCS will be able to function as a single point of contact for all of your needs and manage all of your other vendors for you.
At no additional charge to you, WCS will provide you with website content filtering, anti-virus software, anti-malware software, website hosting, e-mail service and SPAM filtering!
The installed agent provides instant 24x7 service monitoring information to our support staff. If your systems develop a problem or begin to develop a problem, our staff is able to detect that almost immediately. Our team is able to proactively take care of issues before they become major problems for your organization.
Support for Microsoft and ALL OTHER applications is provided free of charge under the terms of the plan. If you need help with Outlook? Adobe Acrobat? Need to add a user? Change security permissions? No problem! Our Remote Support team is ready to assist you 8:30 AM – 5:00 PM Monday through Friday. Our WCS engineers run our Help Desk so you will always talk to the experts that you know.
We backup all of your data securely to the cloud to ensure your data is safely off site in the event of an emergency. During off hours, we patch all of your systems to ensure the highest level of security and stability. Routine maintenance is performed regularly to keep your systems running efficiently.
If a major problem occurs, we immediately notify you and begin to work on a resolution. If we cannot fix the problem via remote support, we dispatch a certified engineer for on-site support. This work is done 24x7. No matter what the time or how long it takes, we'll work diligently to get it resolved and you will not pay a thing!
A certified engineer will make regularly scheduled monthly visits to your office to provide on-site training, additional support service, and additional proactive maintenance.
The WCS team will respond quickly and repair all issues that come up … without additional cost to you!
WCS staff will perform all upgrades, projects, website updates and so much more AT NO ADDITIONAL CHARGE!
Not included in the plan: Hardware purchases, other software purchases (OS, applications, etc.)
Please call your Technology Consultant for additional information and a free on-site demonstration!
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